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International Journal of Trend in Scientific Research and Development (IJTSRD) ISSN: 2456-6470 | IF: 4.101

Table-10 1.12.1 Hypothesis testing
Banks have been more receptive to complaint sand Hypothesis
closure of transactions post digitalisation The following is the hypothesis proposed to be tested:
Levels of Agreement Frequency Percentage “Banks have been more receptive to complaint sand
(Values) closure of transactions post digitalisation”
Strongly Agree (1) 8 27
Agree (2) 9 30 Hence H0 and H1 are as follows:
Neutral (3) 8 10 H0:
Disagree (4) 3 6 Banks have not been more receptive to complaint
Strongly Disagree (5) 2 27 sand closure of transactions post digitalisation
Total 30 100
H1:
Figure-10 Banks have been more receptive to complaint sand
Banks have been more receptive to complaint sand closure of transactions post digitalisation On the basis
closure of transactions post digitalisation of the primary data collected from the respondents,
vide
Tables: 5
And 10, a chi-square test was applied to ascertain
the association, if any, between the two variables.
The following Table reveals the computation made
using MS-Excel:
Observed Values
Category Yes No Total
Pr SB officers 20 10 30
PSB officers 17 13 30
Total 37 23 60
Expected Values

Category Yes No Total
Pr SB officers 18.5 11.5 30
27 percent strongly agree with the statement that PSB officers 18.5 11.5 30
banks have been more receptive to complaint sand Total 37 23 60
closure of transactions post digitalisation.30 percent Yes No
agree with the statement that banks have been more o-e 1.5000 -1.5000
receptive to complaint sand closure of transactions -1.5000 1.5000
post digitalisation. 10 percent disagree with the (o-e)^2 2.2500 2.2500
statement that banks have been more receptive to 2.2500 2.2500
complaint sand closure of transactions post ((o-e)^2)/e 0.1216 0.1957
digitalisation. Six percent strongly disagree with the 0.1216 0.1957
statement that banks have been more receptive to CV 0.2432 0.3913 0.6345
complaint sand closure of transactions post TV 3.8415
digitalisation. 27 percent remain neutral. p 0.9591
 2
57 percent agree with the statement that banks that The calculated value of is 0.6345, lower than the
banks have been more receptive to complaint sand table value of 3.8415 for an alpha of 0.05 at one
closure of transactions post digitalisation. degree of freedom. Hence the alternate hypothesis is
rejected, and the null hypothesis is not rejected.
1.11 Conclusions
Conclusions relate to the hypotheses. They are
answers to the research questions.

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