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International Journal of Trend in Scientific Research and Development (IJTSRD) ISSN: 2456of Trend in Scientific Research and Development (IJTSRD) ISSN: 2456of Trend in Scientific Research and Development (IJTSRD) ISSN: 2456-6470 | IF: 4.101

Conclusion: i industry, since this will reduce labor and automate the ndustry, since this will reduce labor and automate the
The banking landscape is changing. A new wave of The banking landscape is changing. A new wave of system.
technology is revolutionizing the way customers technology is revolutionizing the way customers
interact with their finances. From social to mobile heir finances. From social to mobile Reference:
capabilities, banks are reconsidering their way of capabilities, banks are reconsidering their way of 1. http://niti.gov.in/writereaddata/files/Digital%20Pahttp://niti.gov.in/writereaddata/files/Digital%20Pa
doing business to offer a better customer experience doing business to offer a better customer experience yments%20-%20Progress%20Report%20Progress%20Report-April
and remain competitive. By looking at the scenario and remain competitive. By looking at the scenario %202017.pdf
existing now in India, one can find that People are existing now in India, one can find that People are 2. https://www.business-
now taking more and more advantage of the ore and more advantage of the
s
standard.com/article/economytandard.com/article/economy-policy/digital-first-
digitalization in case of banking. Traditionally, digitalization in case of banking. Traditionally,
economy-bank- transactionstransactions-via-cheques-hit-
banking practice use to focus on “prodbanking practice use to focus on “product push” (i.e.
all-time-low-118082201106_1.html118082201106_1.html
increasing sales targets) rather than understanding increasing sales targets) rather than understanding
how best to delight its customers. In recent times, how best to delight its customers. In recent times, 3. DIGITAL PAYMENTS:DIGITAL PAYMENTS: Trends, Issues And
Opportunities, report of Niti Aayog ,July 2018pportunities, report of Niti Aayog ,July 2018
banks are keen to become more customercustomer-centric. O
With the help of digitalization Indian banks are now With the help of digitalization Indian banks are now 4. ttps://www.dsci.in/sites/default/files/Securingttps://www.dsci.in/sites/default/files/Securing-
not only getting more customers but also delivering not only getting more customers but also delivering India%E2%80%99s-DigitalDigital-Payment-
top-notch services, as efficiency counts as well. notch services, as efficiency counts as well. Frontiers.pdf

In this innovative business model, it is crucial to In this innovative business model, it is crucial to 5. http://www.forbesindia.com/article/weschool/digihttp://www.forbesindia.com/article/weschool/digit
ensure regulatory compliance for smooth and longensure regulatory compliance for smooth and long- al-revolution-in-the-indianindian-banking-
term execution. The key challenge in the digital age is term execution. The key challenge in the digital age is sector/47811/1
to ensure that all customers are protected against to ensure that all customers are protected against 6. https://www.happiestminds.com/wphttps://www.happiestminds.com/wp-
cybercrime, and that the most advanced cyberneticybercrime, and that the most advanced cybernetic content/uploads/2016/11/Bankingontent/uploads/2016/11/Banking-Digitalization-
c
values are employed. The change to digitalization and values are employed. The change to digitalization and Revolution-A-way-forward.pdfforward.pdf
the continuity of it should serve to reduce costs for the the continuity of it should serve to reduce costs for the

@ IJTSRD | Available Online @ www.ijtsrd.comwww.ijtsrd.com | Conference Issue: ICDEBI-2018 | Oct 2018| Oct 2018 Page: 122