Digital healthcare solutions are increasingly being adopted to improve accessibility and timely medical support. However, many individuals still struggle to obtain primary healthcare due to factors such as limited availability of medical professionals, high treatment costs, and lack of awareness about preventive care. With the growing penetration of smartphones, a self-help Medicare mobile application can act as a convenient health guidance tool for the general population. This study examines the awareness, need, and acceptance of such an application among users. A descriptive research approach was adopted using a structured questionnaire, with primary data collected from respondents through convenience sampling. The findings indicate that although people frequently rely on smartphones, awareness about healthcare apps remains low. Respondents expressed strong interest in a simple, trustworthy, multilingual app providing first-aid assistance, symptom assessment, and basic medical guidance. The study concludes that there is significant potential and user readiness for a self-help Medicare app, provided it ensures ease of use, information accuracy, and data privacy. The insights from this research offer recommendations for designing an effective mobile health application to support preventive healthcare and reduce the burden on traditional medical infrastructure.
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