Robotic process automation (RPA) is the process of using robotic software technology to automate digital tasks and replace manual processes with digital best practices. It includes any software tool or utility that replaces repetitive, labor-intensive tasks with an automated process. It is a relatively new software technology used for automating high volume and mundane business processes. RPA is transforming government operations by streamlining time-consuming tasks and improving service delivery. It is used in government sector for several reasons, including its ability to automate mundane and repetitive tasks, reduce costs, and free up human labor for more strategic duty. Examples abound of the technology being used at the global, federal, state, and local levels. The purpose of this paper is to explain the adoption of robotic process automation (RPA) in the government sector.
automation, robotic process automation, RPA, government, public service.
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