Digitalization is the process of leveraging digital technologies to transform business processes, operations, and workflows, to drive and enhance efficiency, productivity, and innovation. Digitalization goes beyond mere digitization, which is the conversion of analog data into digital formats, by the use of digital tools to automate tasks, improve decision-making, and generate value (added value) for businesses and customers. Furthermore, digital transformation is a cultural shift which often involves reimaging business models and customer interactions, as a process that requires a combination of technology innovation, organizational agility, often leading to fundamental shifts in the way businesses operate, compete, and grow in the digital age. The paper looks at digitalization, digitization, and digital transformation cum the pros and cons, and as well as their benefits to humanity.
Digitalization, digitization, digital transformation, technology, COVID-19, artificial intelligence (AI), Internet of Things (IoT), blockhain, cybersecurity, automation, Big Data, digital twin
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