Cloud computing has transformed the hospitality and retail industries by providing scalable, efficient, and cost-effective solutions. This paper examines the role of cloud-based technology in these sectors, focusing on three major platforms: HotelKey PMS, EventKey, and RetailKey. HotelKey PMS revolutionizes hotel management by automating operations such as reservations, billing, and customer relationship management. EventKey streamlines event planning, ticketing, and attendee engagement through a cloud-based framework, ensuring seamless coordination. RetailKey enhances retail business operations by integrating point-of-sale transactions, inventory tracking, and customer analytics. The study highlights the advantages of cloud-based solutions, including improved operational efficiency, real-time data access, and enhanced customer experiences. Despite the benefits, challenges such as data security, internet dependency, and system integration issues persist. Through case studies and industry analysis, this research provides insights into the adoption of cloud technologies and their impact on business performance. Future trends indicate increased integration of AI, blockchain, and IoT to further enhance functionality and security. The paper concludes that cloud-based solutions are essential for modern hospitality and retail management, enabling businesses to stay competitive in an evolving digital landscape.
Cloud computing, HotelKey PMS, EventKey, and RetailKey, AI integration, blockchain security, and IoT advancements.
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