The integration of advanced technologies in the hospitality industry has led to the development of smart hotel management systems aimed at enhancing operational efficiency and guest experiences. This research paper explores the implementation of HotelKey in collaboration with InterContinental Hotels Group (IHG) to create a seamless, cloud-based property management system (PMS). The study examines the objectives, scope, benefits, and methodologies involved in deploying such a system across IHG properties. Through a comprehensive analysis, the paper highlights the potential of smart hotel management systems to revolutionize traditional hotel operations.
Smart Hotel Management System, HotelKey, IHG, Property Management System, Cloud-Based Solutions, Guest Experience, Operational Efficiency
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