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Effect of Product Quality and Service Quality on Customer Satisvaction

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Effect of Product Quality and Service Quality on Customer Satisvaction


Edward Alezandro Lbn. Raja | Adiwima Zebua



Edward Alezandro Lbn. Raja | Adiwima Zebua "Effect of Product Quality and Service Quality on Customer Satisvaction" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-6 | Issue-5, August 2022, pp.365-371, URL: https://www.ijtsrd.com/papers/ijtsrd50481.pdf

Product is a visible or invisible form which is the result of production activities carried out by a person or company.In producing goods and services, it is necessary to realize that companies must always create good quality products that can provide satisfaction to consumers so that these products become products that are in demand by consumers.Then the quality of service must be maintained by the company to consumers so that consumers feel happy and satisfied with the services provided to consumers.This research was conducted at Cafe Hans which is a cafe that offers food and beverages that have good products and service quality so that consumers are satisfied with Hanc Cafe's policy in offering food and beverages offered to consumers.the results of the study explain that the product quality is very good and and provides satisfaction to customers, then Hans Cafe is committed to providing quality service to consumers who come to Hans Cafe.Product quality and service quality provide a sense of satisfaction to customers by 50%.

Product Quality, Service Quality and Customer Satisfaction


IJTSRD50481
Volume-6 | Issue-5, August 2022
365-371
IJTSRD | www.ijtsrd.com | E-ISSN 2456-6470
Copyright © 2019 by author(s) and International Journal of Trend in Scientific Research and Development Journal. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (CC BY 4.0) (http://creativecommons.org/licenses/by/4.0)

International Journal of Trend in Scientific Research and Development - IJTSRD having online ISSN 2456-6470. IJTSRD is a leading Open Access, Peer-Reviewed International Journal which provides rapid publication of your research articles and aims to promote the theory and practice along with knowledge sharing between researchers, developers, engineers, students, and practitioners working in and around the world in many areas like Sciences, Technology, Innovation, Engineering, Agriculture, Management and many more and it is recommended by all Universities, review articles and short communications in all subjects. IJTSRD running an International Journal who are proving quality publication of peer reviewed and refereed international journals from diverse fields that emphasizes new research, development and their applications. IJTSRD provides an online access to exchange your research work, technical notes & surveying results among professionals throughout the world in e-journals. IJTSRD is a fastest growing and dynamic professional organization. The aim of this organization is to provide access not only to world class research resources, but through its professionals aim to bring in a significant transformation in the real of open access journals and online publishing.

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