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Civil Service Administration and Effective Service Delivery in Rivers State, Nigeria

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Civil Service Administration and Effective Service Delivery in Rivers State, Nigeria


Joy Nkeiru Prince-George



Joy Nkeiru Prince-George "Civil Service Administration and Effective Service Delivery in Rivers State, Nigeria" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-6 | Issue-2, February 2022, pp.1132-1138, URL: https://www.ijtsrd.com/papers/ijtsrd49391.pdf

This paper examined relationship between civil service administration and effective service delivery in Rivers State, Nigeria. A correlational research design was adopted for the study. The population for the study comprised of all the civil service administrative staff in Rivers State secretariat. A sample random sampling technique was used to select 80 respondents. The research instruments for this study were questionnaire titled: Civil Service Administration Scale (CSAS) and Effective Service Delivery Scale (ESDS). The instruments items were designed and validated by the researcher using Cronbach Alpha reliability statistics to calculate the reliability coefficients of the two instruments. The reliability coefficients of Civil Service Administration Scale and Effective Service Delivery Scale are 0.85 and 0.81 respectively. The findings revealed that there is significant relationship between the role of civil service administration and effective service delivery in River State. Also, there is a significant relationship between improvement in civil service administration and effective service delivery in River State. Based on the findings, it was recommended among others that Rivers State Civil Service Administrators should ensure that their roles and duties under the Public Service Act are upheld and are not subject to political interference on decision of public activities. It should be made clear that the politicians by no means allowed to be a part of project processes; it is often the case that the politicians imply instructs the public managers on how projects should be done. Therefore, there should be no interference with the establishment of public projects, so as to ensure effective service delivery in the state.

Civil Service, Administration, Service Delivery


IJTSRD49391
Volume-6 | Issue-2, February 2022
1132-1138
IJTSRD | www.ijtsrd.com | E-ISSN 2456-6470
Copyright © 2019 by author(s) and International Journal of Trend in Scientific Research and Development Journal. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (CC BY 4.0) (http://creativecommons.org/licenses/by/4.0)

International Journal of Trend in Scientific Research and Development - IJTSRD having online ISSN 2456-6470. IJTSRD is a leading Open Access, Peer-Reviewed International Journal which provides rapid publication of your research articles and aims to promote the theory and practice along with knowledge sharing between researchers, developers, engineers, students, and practitioners working in and around the world in many areas like Sciences, Technology, Innovation, Engineering, Agriculture, Management and many more and it is recommended by all Universities, review articles and short communications in all subjects. IJTSRD running an International Journal who are proving quality publication of peer reviewed and refereed international journals from diverse fields that emphasizes new research, development and their applications. IJTSRD provides an online access to exchange your research work, technical notes & surveying results among professionals throughout the world in e-journals. IJTSRD is a fastest growing and dynamic professional organization. The aim of this organization is to provide access not only to world class research resources, but through its professionals aim to bring in a significant transformation in the real of open access journals and online publishing.

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