The present research work has the purpose of performing an evaluation of the service process to students in the payment area, for which a study was carried out employing a reliability of 95% with the simulation technique. A descriptive - analytical methodology was developed with a population sample of 68 students. The results obtained helped to measure in the first instance the service process, resulting in a 66.66% integral result; Also applied a study of activities that do not add value, the operating times were readjusted. With these recommendations it was possible to improve productivity to 100% in the process of service to students in the payment area.
payment area, simulation, productivity
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