A chatbot is a computer program designed to simulate human conversations and interact with users in a natural language format. An HR chatbot is an AI assistant designed to automate complex human resources workflows and provide real-time support to candidates and employees. The primary goal of an HR chatbot is to automate the time-consuming and repetitive manual HR tasks and processes, thereby elevating employee experience and reducing the burden on the HR support team. These chatbots can also assist in gathering employee feedback, conducting surveys, and facilitating employee self-service, allowing HR agents to focus on more complex and strategic responsibilities. This paper introduces the readers to the various uses of HR chatbots.
chatbots, human resources, automation.
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