A customer service chatbot is a conversational tool usually powered by artificial intelligence (AI) that engages in conversations with customers. Modern customer service chatbots range from simple rule-based systems to sophisticated AI-powered assistants capable of understanding context, learning from interactions, and handling complex customer needs. These digital assistants operate through text or voice interfaces. They provide quick, consistent responses to customer queries, encouraging self-service interactions. Businesses across various industries are increasingly adopting chatbots for customer support to enhance customer satisfaction, reduce operational costs, and streamline processes. By using these tools, businesses stand to significantly reduce operational costs, gain a better understanding of their client base, and improve the customer experience. The present paper examines chatbots and their applications in customer service.
chatbot, customer service, chatbots, customer service chatbots, automation.
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