Internet of Things in Customer Service

Paul A. Adekunte; Janet O. Sadiku; Matthew N. O. Sadiku

Title:
Internet of Things in Customer Service

Authors:
Matthew N. O. Sadiku | Paul A. Adekunte | Janet O. Sadiku

Cite This Article :

Matthew N. O. Sadiku | Paul A. Adekunte | Janet O. Sadiku "Internet of Things in Customer Service" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-10 | Issue-2, April 2026, pp.349-357, URL: https://www.ijtsrd.com/papers/ijtsrd101337.pdf

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Abstract :
The Internet of things (or IoT) essentially means connecting any device that can be turned on and off to the Internet, where it can then be controlled remotely. The IoT also allows you to control devices remotely – meaning that you can turn off your office lights from home to save money, for example. The number of IoT-connected devices will only continue to grow over the next decade. The Internet of things and customer service are coming together to change the way companies do business. Companies and their customers both enjoy benefits by incorporating the power of the IoT in customer service. The aim of this paper is to examine the impact of IoT on customer service.

Keywords :
Internet of things, IoT, industrial Internet of things, IIoT, customer service, customer service industry, automation.

Publication Details:

Unique Identification Number : IJTSRD101337

Published In : Volume-10 | Issue-2, April 2026

Page Number(s) : 349-357

Publisher Name : IJTSRD | www.ijtsrd.com | E-ISSN 2456-6470

Copyright © 2019 by author(s) and International Journal of Trend in Scientific Research and Development Journal. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (CC BY 4.0) (http://creativecommons.org/licenses/by/4.0)

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