The public free medical system is an important component of medical security system in China. It also plays an important role. Through research, it is found that college students, as one of the service targets of the public free medical system, reacted strongly to the problem of referral and reimbursement after receiving relevant services under the system. In order to analyze the influencing factors of college students’ satisfaction of referral and reimbursement in the context of public medical care, the paper took Beijing college students as an example, and sorted out the problems that affect the satisfaction of college students by conducting in-depth interviews with nearly 50 Beijing college students who have experienced referral and reimbursement. It is found that all problems we received could be divided into three parts: the service process of referral reimbursement, the service quality of referral reimbursement, and the related feedback mechanism. First, based on the interview content, the Kano model was used to design the satisfaction questionnaire. Secondly, the questionnaire survey was conducted with 930 university students as sample in Beijing. Then, the data analysis of 709 valid questionnaires was carried out with Kano model. Thirdly, every category of each influencing factor were summarized after the calculation of the various influencing factors of the three parts of the issues. Finally, some put forward targeted opinions and comments were put forward on each type of influencing factor.
referral and reimbursement; kano model; satisfaction
International Journal of Trend in Scientific Research and Development - IJTSRD having
online ISSN 2456-6470. IJTSRD is a leading Open Access, Peer-Reviewed International
Journal which provides rapid publication of your research articles and aims to promote
the theory and practice along with knowledge sharing between researchers, developers,
engineers, students, and practitioners working in and around the world in many areas
like Sciences, Technology, Innovation, Engineering, Agriculture, Management and
many more and it is recommended by all Universities, review articles and short communications
in all subjects. IJTSRD running an International Journal who are proving quality
publication of peer reviewed and refereed international journals from diverse fields
that emphasizes new research, development and their applications. IJTSRD provides
an online access to exchange your research work, technical notes & surveying results
among professionals throughout the world in e-journals. IJTSRD is a fastest growing
and dynamic professional organization. The aim of this organization is to provide
access not only to world class research resources, but through its professionals
aim to bring in a significant transformation in the real of open access journals
and online publishing.