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Customer Satisfaction towards Banking Services - A Study with Special Reference to Private Sector Banks in Erode District

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Customer Satisfaction towards Banking Services - A Study with Special Reference to Private Sector Banks in Erode District


Ms. D. Sivakami | Dr. K. Vishvanathan

https://doi.org/10.31142/ijtsrd8230



Ms. D. Sivakami | Dr. K. Vishvanathan "Customer Satisfaction towards Banking Services - A Study with Special Reference to Private Sector Banks in Erode District" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-2 | Issue-1, December 2017, pp.1366-1372, URL: https://www.ijtsrd.com/papers/ijtsrd8230.pdf

Banks are part of the world of financial institutions, standing along investment banks, insurance companies, finance companies, investment managers and other companies that profit from the creation and flow of money. In current scenario the banking sector is an important financial institution. This study is much more helpful to banking industry for extent of their customer satisfaction by following various strategies which satisfying the need of the customers. The respondents taken for this study is 220 and to measure the level of satisfaction garrets ranking tool has been used. This research has been conducted in order to critically evaluate and examine the customer satisfaction towards private sector banking service. This study leads to perform better in future.

Bank, Customer, Customer Satisfaction, Private Sector Banks, Loans & Advance, ATM


IJTSRD8230
Volume-2 | Issue-1, December 2017
1366-1372
IJTSRD | www.ijtsrd.com | E-ISSN 2456-6470
Copyright © 2019 by author(s) and International Journal of Trend in Scientific Research and Development Journal. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (CC BY 4.0) (http://creativecommons.org/licenses/by/4.0)

International Journal of Trend in Scientific Research and Development - IJTSRD having online ISSN 2456-6470. IJTSRD is a leading Open Access, Peer-Reviewed International Journal which provides rapid publication of your research articles and aims to promote the theory and practice along with knowledge sharing between researchers, developers, engineers, students, and practitioners working in and around the world in many areas like Sciences, Technology, Innovation, Engineering, Agriculture, Management and many more and it is recommended by all Universities, review articles and short communications in all subjects. IJTSRD running an International Journal who are proving quality publication of peer reviewed and refereed international journals from diverse fields that emphasizes new research, development and their applications. IJTSRD provides an online access to exchange your research work, technical notes & surveying results among professionals throughout the world in e-journals. IJTSRD is a fastest growing and dynamic professional organization. The aim of this organization is to provide access not only to world class research resources, but through its professionals aim to bring in a significant transformation in the real of open access journals and online publishing.

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