The purpose of this thesis was to investigate the relationship between the use of information technology and the quality of services given at the Ministry of Education's Erbil representative office. The purpose of this research is to investigate the impact of technology on the dependability and availability of government services. It also investigates the effect of information technology on consumer satisfaction. A descriptive analytical methodology was used. In this study, three categories of variables were used: The information technology is an independent variable. The mediating variables are the availability and dependability of government services, while the dependent variable is consumer happiness. A questionnaire of 28 questions was prepared and delivered to beneficiaries of the Ministry of Education's representative services in Erbil, with the goal of measuring the impact of use in the representative office under study from the perspective of the recipients of the services. SPSS and statistical tools were used to collect and evaluate 228 responses. The findings indicate that the use of IT tools has a significant impact on the availability and dependability of government services. This usage may also have an impact on consumer satisfaction.
Information technology, customer satisfaction, E-government services, communication tools
International Journal of Trend in Scientific Research and Development - IJTSRD having
online ISSN 2456-6470. IJTSRD is a leading Open Access, Peer-Reviewed International
Journal which provides rapid publication of your research articles and aims to promote
the theory and practice along with knowledge sharing between researchers, developers,
engineers, students, and practitioners working in and around the world in many areas
like Sciences, Technology, Innovation, Engineering, Agriculture, Management and
many more and it is recommended by all Universities, review articles and short communications
in all subjects. IJTSRD running an International Journal who are proving quality
publication of peer reviewed and refereed international journals from diverse fields
that emphasizes new research, development and their applications. IJTSRD provides
an online access to exchange your research work, technical notes & surveying results
among professionals throughout the world in e-journals. IJTSRD is a fastest growing
and dynamic professional organization. The aim of this organization is to provide
access not only to world class research resources, but through its professionals
aim to bring in a significant transformation in the real of open access journals
and online publishing.