With improvement in network technologies like 4G and 5G enhancing the speed of connection and familiarity of smartphones with the general public has made mobile commerce to boom in recent years. One such subset of m-commerce is e commerce, which concentrate on delivering goods to public using ecommerce websites with few days from ordering. However urban people always prefer to have their goods delivered to their door step within the shortest duration of time due to their busy lifestyle. The Further improvement in technology (mobile banking) and introduction of Artificial Intelligence have paved way to a new commerce known as quick commerce, which operates with an objective to deliver goods with an hour from ordering by constructing local warehouses named as dark houses. Certain quick commerce websites include Zepto, blinkit, Swiggy insta-mart and bigbasket. The emergence of quick commerce and implementation of AI in its supply chain management will definitely have both positive and negative impacts. This paper mainly identifies such impact like increased efficiency, productivity and effectiveness, reduced cost, job losses and security concerns and it concludes that majority of the respondents are aware about quick commerce and implementation of AI in the process of supply chain optimisation. It also infers that implementation of AI has enhanced customer experience by proving their desired products; rendering customer service through AI powered chatbots and improving the efficiency of last mile delivery. This paper also discusses about the role of AI in optimizing q-commerce supply chain management.
Quick Commerce, Artificial Intelligence, Supply Chain Management, Consumer Perception
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