Home > Management > Organizational Behaviour > Volume-2 > Issue-1 > The Relationship and Effect of Role Overload, Role Ambiguity, Work-Life Balance and Career Development on Work Stress among Call Center Executives of Business Process Outsourcing (BPO) in Selangor

The Relationship and Effect of Role Overload, Role Ambiguity, Work-Life Balance and Career Development on Work Stress among Call Center Executives of Business Process Outsourcing (BPO) in Selangor

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The Relationship and Effect of Role Overload, Role Ambiguity, Work-Life Balance and Career Development on Work Stress among Call Center Executives of Business Process Outsourcing (BPO) in Selangor


Abdul Jumaat Mahajar | Jasmani Mohd Yunus

https://doi.org/10.31142/ijtsrd8273



Abdul Jumaat Mahajar | Jasmani Mohd Yunus "The Relationship and Effect of Role Overload, Role Ambiguity, Work-Life Balance and Career Development on Work Stress among Call Center Executives of Business Process Outsourcing (BPO) in Selangor" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-2 | Issue-1, December 2017, pp.1466-1473, URL: https://www.ijtsrd.com/papers/ijtsrd8273.pdf

This research aim to identify the contributing factors of work stress to recognize the effect of highly influencing stressor among call center executives of BPO in Selangor. The four independent variables of this study which consist of role overload, role ambiguity, career development and work-life balance are analyzed to determine the relationship with dependent variable of work stress. A total 152 of respondents were involved in this study. Data collection was carried out by distributing questionnaires. The research analysis are consist of descriptive statistics, reliability analysis and inferential analysis to identify the relationship among the independent and dependent variables. The four independent variables together, explain 65 percent of the variance on stress. Role overload seems to have the greatest influence on stress, judged by the Beta weight of .784 which is the highest. , followed by career development Beta of .21. Work-life balance also has a significant negative influence on stress (Beta of -.21). Meaning, when work-life increase stress will decrease. Do not individually explain the variance on stress level significantly (Beta of. 0.0770 p> 0.05). So stress will increase if role overload and career development are increase. But for work life balance when it is increase the stress level of the call center executive in BPO decreased.

work stress, role overload, role ambiguity, career development, work-life balance


IJTSRD8273
Volume-2 | Issue-1, December 2017
1466-1473
IJTSRD | www.ijtsrd.com | E-ISSN 2456-6470
Copyright © 2019 by author(s) and International Journal of Trend in Scientific Research and Development Journal. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (CC BY 4.0) (http://creativecommons.org/licenses/by/4.0)

International Journal of Trend in Scientific Research and Development - IJTSRD having online ISSN 2456-6470. IJTSRD is a leading Open Access, Peer-Reviewed International Journal which provides rapid publication of your research articles and aims to promote the theory and practice along with knowledge sharing between researchers, developers, engineers, students, and practitioners working in and around the world in many areas like Sciences, Technology, Innovation, Engineering, Agriculture, Management and many more and it is recommended by all Universities, review articles and short communications in all subjects. IJTSRD running an International Journal who are proving quality publication of peer reviewed and refereed international journals from diverse fields that emphasizes new research, development and their applications. IJTSRD provides an online access to exchange your research work, technical notes & surveying results among professionals throughout the world in e-journals. IJTSRD is a fastest growing and dynamic professional organization. The aim of this organization is to provide access not only to world class research resources, but through its professionals aim to bring in a significant transformation in the real of open access journals and online publishing.

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