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Customers Perceived Risk and the Adoption of Electronic Banking in South-East Nigeria

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Customers Perceived Risk and the Adoption of Electronic Banking in South-East Nigeria


Chibike O. Nwuba | Rev. Prof. Anayo Dominic Nkamnebe



Chibike O. Nwuba | Rev. Prof. Anayo Dominic Nkamnebe "Customers Perceived Risk and the Adoption of Electronic Banking in South-East Nigeria" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-4 | Issue-4, June 2020, pp.767-775, URL: https://www.ijtsrd.com/papers/ijtsrd31206.pdf

This research examined the relationship between perceived risk and the adoption of electronic banking in south-east Nigeria. Specifically, the study addressed the relationship between the seven dimensions of perceived risk (financial risk, performance risk, social risk, physical risk privacy risk, time risk and psychological risk) and the adoption of electronic banking in the south-eastern region of Nigeria. The study adopted a descriptive survey research design in collecting data; questionnaire and personal interviews were used in collecting primary data while documentary sources were used for secondary data. The population of the study was made up of electronic banking users in the five States of the south-east region of Nigeria. Since the populate is an infinite population, the Cochran general accepted formula for determining sample size for an infinite population was employed to determine the sample size of four hundred and ninety (490) electronic banking users. Descriptive statistics were employed to check the behaviour of the data and to ready the data for inferential statistics analysis. Some of the statistics were: mean and standard deviation; minimum, maximum, skewness and kurtosis. The data was analysed and hypotheses tested using the Structural Equation Model (SEM) and with aid of WarpPLS 6.0 software. Findings from the study showed that perceived risks in its seven dimension studied, has a significant relationship with the adoption of E-banking in Nigeria and thus recommended that Managers of financial institutions should to develop workable plans to eliminate the negative effect of perceived risk, by increasing acceptance of risk which could be done by offering training or simulations to customers to facilitate their use of internet banking.

: Perceived Risk, Electronic Banking and Adoption of Electronic Banking


IJTSRD31206
Volume-4 | Issue-4, June 2020
767-775
IJTSRD | www.ijtsrd.com | E-ISSN 2456-6470
Copyright © 2019 by author(s) and International Journal of Trend in Scientific Research and Development Journal. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (CC BY 4.0) (http://creativecommons.org/licenses/by/4.0)

International Journal of Trend in Scientific Research and Development - IJTSRD having online ISSN 2456-6470. IJTSRD is a leading Open Access, Peer-Reviewed International Journal which provides rapid publication of your research articles and aims to promote the theory and practice along with knowledge sharing between researchers, developers, engineers, students, and practitioners working in and around the world in many areas like Sciences, Technology, Innovation, Engineering, Agriculture, Management and many more and it is recommended by all Universities, review articles and short communications in all subjects. IJTSRD running an International Journal who are proving quality publication of peer reviewed and refereed international journals from diverse fields that emphasizes new research, development and their applications. IJTSRD provides an online access to exchange your research work, technical notes & surveying results among professionals throughout the world in e-journals. IJTSRD is a fastest growing and dynamic professional organization. The aim of this organization is to provide access not only to world class research resources, but through its professionals aim to bring in a significant transformation in the real of open access journals and online publishing.

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