Blockchain in Customer Service

Samuel A. Ajayi; Janet O. Sadiku; Matthew N. O. Sadiku

Title:
Blockchain in Customer Service

Authors:
Matthew N. O. Sadiku | Samuel A. Ajayi | Janet O. Sadiku

Cite This Article :

Matthew N. O. Sadiku | Samuel A. Ajayi | Janet O. Sadiku "Blockchain in Customer Service" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-10 | Issue-2, April 2026, pp.555-564, URL: https://www.ijtsrd.com/papers/ijtsrd107026.pdf

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Abstract :
Blockchain technology is a decentralized digital ledger system that records transactions across a network of computers in a tamper-resistant and transparent manner. It can bring to the customer service industry enhanced transparency, security and efficiency. These in turn help increase trust and collaboration between businesses and consumers. Blockchain for customer service is a term used to define how blockchain can enhance customer experience, increase the efficiency of processing refunds and other transactions, and improve customer trust and loyalty. With using blockchain in customer service, businesses can unlock new opportunities for innovation and differentiation in an increasingly digital and interconnected world. This paper explores using blockchain in customer service, for transparency, security, and efficiency.

Keywords :
blockchain, distributed digital ledger, logistics, customer service, customer service industry, automation.

Publication Details:

Unique Identification Number : IJTSRD107026

Published In : Volume-10 | Issue-2, April 2026

Page Number(s) : 555-564

Publisher Name : IJTSRD | www.ijtsrd.com | E-ISSN 2456-6470

Copyright © 2019 by author(s) and International Journal of Trend in Scientific Research and Development Journal. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (CC BY 4.0) (http://creativecommons.org/licenses/by/4.0)

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