Every organization works for a purpose and has to undergo large number of processes and process is nothing but a conversion of inputs to outputs. During this conversion some input and output wastes are unavoidable but tangible wastes are useful inputs if used for recycling or for making different products. Here in this paper the emphasis is on some Waste Management Practices based on the case studies done at an Automotive Service Center, NATA Coaching Academy and a Passport Service Provider. These case studies were selected based on the fact that in service sector human element is more important and these were easily accessible. The main recommendation is that Waste Management is a way of life and it is to be lived and practiced daily to reach the apex. Wastes can also be classified as tangible and intangible wastes and the focus is also on the elimination of LEAN wastes like overproduction, over processing, inventory, waiting, transportation, defects, motion in Service Sector industries. The emphasis is on creating a Waste Management System which will help us in reaching the optimum in terms of efficiency and effectiveness of processes. The methodology has been simple to first diagnose the process inputs and outputs and identify wastes (solid wastes & lean wastes) and measure waste level and analyze causes for same. The introduced measures were like defining the clearance frequency of records, consumable wastes, e-wastes either to reduce, recycle, reuse the wastes in daily routine. The ZED (Zero Defect Zero Effect) Certification scheme questionnaire was studied which is introduced by Quality Council of India, National Productivity Council and Ministry of Micro, Small and Medium enterprises and applied for above service sector enterprises. The questionnaire is not yet applied for service sector enterprises. It’s feasibility was checked and some improvements were suggested. The conclusion is that Value stream mapping (used in Passport Seva Kendra and Automotive Service Center) and waste management assessment questionnaire of ZED scheme can bring impeccable improvements even in service sector enterprises.
Waste Management, Value Stream Mapping, Lean wastes, Tangible and intangible wastes, ZED Certification scheme questionnaire
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