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Do guests prefer Tech Savvy Rooms? A perspective from hotel guests

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Do guests prefer Tech Savvy Rooms? A perspective from hotel guests


Dr. Seema Zagade | Ms. Meyola Fernandes

https://doi.org/10.31142/ijtsrd12911



Dr. Seema Zagade | Ms. Meyola Fernandes "Do guests prefer Tech Savvy Rooms? A perspective from hotel guests" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-2 | Issue-4, June 2018, pp.293-300, URL: https://www.ijtsrd.com/papers/ijtsrd12911.pdf

More than ever before, technology today is having a substantial impact on business spheres, and the hotel industry is o exception. It has turned out to be a critical element with regards to guest satisfaction. The purpose of this study was dual: to understand the most common reasons for choosing a hotel to stay in and measure and document the guest satisfaction with the existing technologies offered in hotel guest rooms. A random sample of Indian travellers was taken into consideration for the study; a questionnaire was developed for hotel guests, generating a sample of 158 valid responses. The results of the study revealed that Seamless unlimited Wi-Fi was the most important technology for both leisure and business travellers. The majority of respondents would prefer to experience new technologies in order to improve their experience.

guestroom technology, technological amenities, guest experience, in room technology


IJTSRD12911
Volume-2 | Issue-4, June 2018
293-300
IJTSRD | www.ijtsrd.com | E-ISSN 2456-6470
Copyright © 2019 by author(s) and International Journal of Trend in Scientific Research and Development Journal. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (CC BY 4.0) (http://creativecommons.org/licenses/by/4.0)

International Journal of Trend in Scientific Research and Development - IJTSRD having online ISSN 2456-6470. IJTSRD is a leading Open Access, Peer-Reviewed International Journal which provides rapid publication of your research articles and aims to promote the theory and practice along with knowledge sharing between researchers, developers, engineers, students, and practitioners working in and around the world in many areas like Sciences, Technology, Innovation, Engineering, Agriculture, Management and many more and it is recommended by all Universities, review articles and short communications in all subjects. IJTSRD running an International Journal who are proving quality publication of peer reviewed and refereed international journals from diverse fields that emphasizes new research, development and their applications. IJTSRD provides an online access to exchange your research work, technical notes & surveying results among professionals throughout the world in e-journals. IJTSRD is a fastest growing and dynamic professional organization. The aim of this organization is to provide access not only to world class research resources, but through its professionals aim to bring in a significant transformation in the real of open access journals and online publishing.

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