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Grievance Procedure and Organizational Citizenship Behaviour in Multinational Oil and Gas Companies in Nigeria

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Grievance Procedure and Organizational Citizenship Behaviour in Multinational Oil and Gas Companies in Nigeria


Giwa Andrew



Giwa Andrew "Grievance Procedure and Organizational Citizenship Behaviour in Multinational Oil and Gas Companies in Nigeria" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-6 | Issue-7, December 2022, pp.401-409, URL: https://www.ijtsrd.com/papers/ijtsrd52300.pdf

This report empirically reviewed the issue of grievance procedure and organizational citizenship behaviour in multinational oil and gas companies in Nigeria. The population of the study covers all the multinational oil and gas companies in Nigeria. The sample size was determined using Taro Yamen’s formula. Data for the study was collected via survey questionnaire. Data for the study was analyzed using spearman rank order correlation coefficient and aided with SPSS version 23.0. The study found that revealed that there is a positive significant relationship between grievance procedure mechanism and organizational citizenship behaviour in multinational oil and gas companies in Nigeria. . The study concludes that grievance procedure mechanism positively enhances organizational citizenship behaviour of multinational oil and gas companies in Nigeria. Multinational oil and gas companies should follow the grievances’ procedure, suggestion systems and counseling service so that employees could voice dissatisfaction with aspects of their work and certain management decisions. The employee grievance procedures must be seen to be fair in terms of procedural justice.

Grievance Procedure, Altruism, Courtesy, Conscientiousness, Civil Virtue


IJTSRD52300
Volume-6 | Issue-7, December 2022
401-409
IJTSRD | www.ijtsrd.com | E-ISSN 2456-6470
Copyright © 2019 by author(s) and International Journal of Trend in Scientific Research and Development Journal. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (CC BY 4.0) (http://creativecommons.org/licenses/by/4.0)

International Journal of Trend in Scientific Research and Development - IJTSRD having online ISSN 2456-6470. IJTSRD is a leading Open Access, Peer-Reviewed International Journal which provides rapid publication of your research articles and aims to promote the theory and practice along with knowledge sharing between researchers, developers, engineers, students, and practitioners working in and around the world in many areas like Sciences, Technology, Innovation, Engineering, Agriculture, Management and many more and it is recommended by all Universities, review articles and short communications in all subjects. IJTSRD running an International Journal who are proving quality publication of peer reviewed and refereed international journals from diverse fields that emphasizes new research, development and their applications. IJTSRD provides an online access to exchange your research work, technical notes & surveying results among professionals throughout the world in e-journals. IJTSRD is a fastest growing and dynamic professional organization. The aim of this organization is to provide access not only to world class research resources, but through its professionals aim to bring in a significant transformation in the real of open access journals and online publishing.

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