This study examines the effect of electronic accounting on operation of commercial banks in Nigeria. Specifically the study sought to determine whether e-accounting has restored customer’s confidence on the safety of their fund and whether channel delivery system can sustain customer patronage. Survey research designs were adopted for the study. Data were collected through survey in which questionnaire was administered on a sample of 180 was purposively collected from population of selected banks. Data collected were analyzed by use of means and standard deviation and the formulated hypotheses were tested by the use of t-test and Analysis of Variance statistical tools. Findings show that emergence of e-accounting has restored confidence of the customers on the safety of their funds and delivery channels systems have helped to sustain customer’s patronage in commercial banks. The findings of this study imply that e-accounting in the banking system has increased Patronage of banks customers. In fact, e-accounting has impacted positively on the banking system in Nigeria increasing its profitability, productivity and efficiency. Therefore, the researcher recommends that Central Bank of Nigeria should make it mandatory for all banks to embrace e-accounting.
E-accounting, Customer’s satisfaction and Nigerian banks
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