Introduction: Quality assurance maintains educational excellence and improves learning environments and outcomes, promoting employment. To attain this, school principals need to possess appropriate interpersonal skills such as communication, collaboration and empathy. The study examines the role of principals’ interpersonal skills in promoting quality assurance in government technical colleges in the South West Region of Cameroon.Methods: Using the sequential exploratory design, quantitative data through questionnaires were obtained from a sample of 392 teachers and qualitative data through interviews from 11 principals. Descriptive and inferential statistics as well as thematic analysis were used for the quantitative and qualitative data respectively. The logistic regression analysis was used to test the hypothesis.Findings: The findings revealed that principals' interpersonal skills significantly influence quality assurance (ß=0.335, p=0.012, <0.05). Effective communication skills enable principals to establish open lines of communication with teachers, students, and other stakeholders. By actively listening, providing constructive feedback, and resolving conflicts, principals create a positive and supportive school environment which influence quality assurance. Conclusion: Cultivating effective interpersonal skills in secondary school principals leverages quality assurance in education. Organizing training to nurture such skills in school leaders is essential in assuring quality assurance.
Principals Interpersonal skills (communication, collaboration and Empathy) Quality assurance; Technical colleges and employability
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