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Study and Analysis of Online Comment Data Mining and Kano Model Research

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Volume-5 | International Conference on Advances in Engineering, Science and Technology – 2021

Last date : 27-May-2021

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Study and Analysis of Online Comment Data Mining and Kano Model Research


Nilza Angmo | Er. Vandana



Nilza Angmo | Er. Vandana "Study and Analysis of Online Comment Data Mining and Kano Model Research" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-2, February 2021, pp.636-641, URL: https://www.ijtsrd.com/papers/ijtsrd38528.pdf

The foundation of this study is based on the Kano model. This model was initially used by making a questionnaire survey. But now a days due to vast amount of data and opinions available via the internet on the World Wide Web the model can be changed. In this study data from an e-commerce site has been collected and has undergone preprocessing, sentiment analysis and then Kano evaluation to understand how to satisfy a customer. The use of the said model overcomes the disadvantages of the sentiment analysis. In this study a combination of sentiment analysis and Kano model has been done on online comment data giving us picture of how to discover the demands of a customer and also how to satisfy him.

Data Mining, Kano Model, Big Data, Social Media


IJTSRD38528
Volume-5 | Issue-2, February 2021
636-641
IJTSRD | www.ijtsrd.com | E-ISSN 2456-6470
Copyright © 2019 by author(s) and International Journal of Trend in Scientific Research and Development Journal. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (CC BY 4.0) (http://creativecommons.org/licenses/by/4.0)

International Journal of Trend in Scientific Research and Development - IJTSRD having online ISSN 2456-6470. IJTSRD is a leading Open Access, Peer-Reviewed International Journal which provides rapid publication of your research articles and aims to promote the theory and practice along with knowledge sharing between researchers, developers, engineers, students, and practitioners working in and around the world in many areas like Sciences, Technology, Innovation, Engineering, Agriculture, Management and many more and it is recommended by all Universities, review articles and short communications in all subjects. IJTSRD running an International Journal who are proving quality publication of peer reviewed and refereed international journals from diverse fields that emphasizes new research, development and their applications. IJTSRD provides an online access to exchange your research work, technical notes & surveying results among professionals throughout the world in e-journals. IJTSRD is a fastest growing and dynamic professional organization. The aim of this organization is to provide access not only to world class research resources, but through its professionals aim to bring in a significant transformation in the real of open access journals and online publishing.

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