Home > Economics > Development Economics > Volume-8 > Issue-1 > The Influence of Location, Credit Interest Rates, and Quality of Service on the Satisfaction of Cooperative Members in Credit on Cooperativa Esperanca Timor Oan (CEVTO) in Dili, Timor Leste

The Influence of Location, Credit Interest Rates, and Quality of Service on the Satisfaction of Cooperative Members in Credit on Cooperativa Esperanca Timor Oan (CEVTO) in Dili, Timor Leste

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The Influence of Location, Credit Interest Rates, and Quality of Service on the Satisfaction of Cooperative Members in Credit on Cooperativa Esperanca Timor Oan (CEVTO) in Dili, Timor Leste


Silvester Xavier Sufa Efi



Silvester Xavier Sufa Efi "The Influence of Location, Credit Interest Rates, and Quality of Service on the Satisfaction of Cooperative Members in Credit on Cooperativa Esperanca Timor Oan (CEVTO) in Dili, Timor Leste" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-8 | Issue-1, February 2024, pp.658-675, URL: https://www.ijtsrd.com/papers/ijtsrd63465.pdf

All service companies, especially bank financial institutions and non-bank financial institutions, have an important role in moving the wheels of a country's economy. Therefore, in order for the state's goal of improving people's living standards to be achieved, the country concerned needs monetary stability. Timor-Leste is a newly independent country, so it really needs the presence of bank financial institutions and non-bank financial institutions in increasing economic growth. The existence of cooperatives really helps the community through collecting funds and allocating funds so that they can help the community in carrying out business activities, through earning funds from bank financial institutions are very important for the existence of bank financial institutions in helping to improve people's living standards. Location selection decisions can be seen from the first three aspects, because location selection is a permanent and long-term impact, whether the location has been purchased or just rented. Both locations can influence future business growth so that the location chosen must be able to experience economic growth so that the business can survive. Service quality is also an issue that needs to be considered apart from location and credit interest rates. Service quality is one measure of the satisfaction of cooperative members This cooperative was founded with the aim of helping improve the standard of living of cooperative members. Credit disbursed is based on general assembly decisions and the credit interest rate charged is determined based on a joint decision, both the founders and members of the cooperative. Efforts to increase cooperative profits are expected to fulfill one of the cooperative's objectives, namely to improve the welfare of members and maintain the survival of the cooperative. Savings and loan cooperatives, whose members are cooperative customers, carry out main activities to provide various financial benefits to their members by providing loans through an easy process and low interest, so that cooperative members will feel satisfied.

Location, Credit Interest Rates, And Quality of Service on the Satisdaction, of Cooperative Members Credit


IJTSRD63465
Volume-8 | Issue-1, February 2024
658-675
IJTSRD | www.ijtsrd.com | E-ISSN 2456-6470
Copyright © 2019 by author(s) and International Journal of Trend in Scientific Research and Development Journal. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (CC BY 4.0) (http://creativecommons.org/licenses/by/4.0)

International Journal of Trend in Scientific Research and Development - IJTSRD having online ISSN 2456-6470. IJTSRD is a leading Open Access, Peer-Reviewed International Journal which provides rapid publication of your research articles and aims to promote the theory and practice along with knowledge sharing between researchers, developers, engineers, students, and practitioners working in and around the world in many areas like Sciences, Technology, Innovation, Engineering, Agriculture, Management and many more and it is recommended by all Universities, review articles and short communications in all subjects. IJTSRD running an International Journal who are proving quality publication of peer reviewed and refereed international journals from diverse fields that emphasizes new research, development and their applications. IJTSRD provides an online access to exchange your research work, technical notes & surveying results among professionals throughout the world in e-journals. IJTSRD is a fastest growing and dynamic professional organization. The aim of this organization is to provide access not only to world class research resources, but through its professionals aim to bring in a significant transformation in the real of open access journals and online publishing.

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