<b>An Empirical Study of Organizational Development through HR Services Satisfaction Index– A Case Study</b> The ultimate objective of service index or employee satisfaction is to keep the worker happy and motivated, make him enjoy his work, have a sense of pride in the organization he belongs to and in the work he does. All this is possible through a climate where “work” and the “worker” are respected irrespective of the nature and complexity of job. The Basic objective of this HR services satisfaction index is to develop action plan to address the area of improvement regarding HR services and initiatives. The author has suggested six different attributes that are relevant to employees in their association with HR services and initiatives and also has tried to show how it helps in the organizational development with a help of a case study. HR service Index, Employee Satisfaction, motivation, Improved performance, organizational development 286-295 Issue-5 Volume-1 Ruchi Goyal