Public transport industry is one of the service sectors, which contributed much to the economy of the country and also plays important role of reducing unemployment. A principal function of public transport industry should be organized around to satisfy the clients. When the passengers are satisfied, then the public services are credited with proving effective service opportunities. Public transport should become part of a solution for sustainable transport in the future. However, in order to keep and attract more passengers, public transport must to have high service quality to satisfy and fulfill more wide range of different customer’s needs. To attain this objective, the researchers used a descriptive survey research design. The probability sampling (clustering) was used. The data sources included both primary and secondary ones. Primary data were directly collected from the respondents while secondary data were found from published and unpublished materials such as books, journals and etc. The findings imply that bus stations are not acquainted with basic physical facilities and equipment, such as toilet, waiting place, cafeteria, etc. and presence of problems in personnel service delivery. Most passengers in the data collection sites were complaining about the lack of basic facilities in the bus stations. The findings indicate that passengers are satisfied with the transport services provided with APSRTC.
APSRTC, transport, service, passenger, satisfaction
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