A quality improvement tool called Six Sigma and its extension Lean Sigma has gained lot of attention and importance in service sector especially in engineering education. Six Sigma has several benefits in education and specifically provides a competitive edge over others. As per the old belief that only manufacturing organizations can be benefitted by Six Sigma, now a day study found the tremendous applications and applicability of Lean and Six Sigma in engineering colleges. There are still a number of issues related to the nature of education systems that must be resolved before the full benefits of Six Sigma can be realized. In this paper, the issue related with the practical application and implementation of Six Sigma through various angles as such: analytical, institutional, and personal point are studied. Awareness of the existence of such issues, if not the answers to all of them, is a pre-requisite to effective adoption of Six Sigma tools. A general roadmap for Six Sigma that can be applicable in engineering colleges is presented here.
Zero defects, Lean and Six Sigma; DPMO; Service sector; Engineering education, Quality Management.
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