<b>Customer Service Quality Assessment within the Industrial Corporation Applying the Servqual Tool</b> In the present investigation we show the results obtained from a study carried out in an industrial corporation located in Mexico City with respect to quality in the service A 95 reliability and 5 error were used in the study The SERVQUAL tool was used for the analysis The results obtained in the research were that the reliability dimension had 85 , the response capacity obtained 85 , the security achieved 82 5 , the empathy achieved 80 and the tangible elements reached 80 The overall average quality of service was 82 50 Quality of service, Servqual, reliability P33 - P41 2nd International Congress of Engineering Special Issue RĂ­os Romero Vianey